FAQs
Frequently Asked Questions
Orders
Where does Yifengyu currently ship?
Yifengyu currently accepts and ships orders to customers in the United States only. International shipping is not currently available.
What currency are prices shown in?
All prices displayed on yifengyu.shop are shown in U.S. dollars (USD).
How do I know if my order was placed successfully?
After completing checkout successfully, you should receive an order confirmation using the contact information provided with your order.
If you have any questions about your order, please contact service@yifengyu.shop and include your order number.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will try to accommodate your request if the order has not yet entered processing or shipment. Once an order has shipped, it can no longer be cancelled.
After delivery, eligible items may be returned according to our Return & Refund Policy.
Shipping
How much does shipping cost?
Orders of $120.00 or more qualify for free shipping.
Orders under $120.00 are charged a flat shipping fee of $20.00.
The applicable shipping charge will be displayed at checkout before payment is completed.
How long does order processing take?
Orders are normally processed within 1–3 business days, Monday through Friday.
What is your order cut-off time?
Our daily order cut-off time is 2:00 PM Pacific Time.
Orders placed after the cut-off time will begin processing on the next business day.
How long does shipping take?
After your order has been processed and shipped, the estimated transit time is 5–10 business days.
What is the total estimated delivery time?
The total estimated delivery time is approximately 6–13 business days.
This includes 1–3 business days for processing and 5–10 business days for transit.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
Can I change my shipping address?
If you entered an incorrect shipping address, please contact us as soon as possible at service@yifengyu.shop.
We may be able to update the address before the order enters shipment, but address changes cannot be guaranteed once processing or shipping has begun.
Products & Sizing
How do I choose the correct size?
Please review the Size Guide shown on the individual product page before placing your order.
Sizing and fit may vary between products, so we recommend checking the measurements provided for the specific item rather than relying only on your usual size.
Will the product color look exactly the same as the photos?
We make reasonable efforts to display product colors accurately.
However, slight color differences may occur because of photography, lighting conditions, screen settings, and different devices.
Where can I find material information?
Material information is provided on the applicable product page.
Please review the product description and specifications before placing your order.
Returns & Refunds
Do you accept returns?
Yes. We accept eligible returns for both defective and non-defective products within 30 days of delivery.
Returned products must meet the conditions stated in our Return & Refund Policy.
What condition must returned products be in?
Returned products must be in new condition.
Items should be unworn, unwashed, unused, and free from customer-caused damage. Original tags and packaging should be included when applicable.
How do I request a return?
Please contact our customer service team before sending any item back.
Email: service@yifengyu.shop
Phone: +1 213-720-2518
Please provide your order number, the item you wish to return, and the reason for the return.
For damaged, defective, or incorrect products, please also provide clear photos showing the issue.
After your request has been reviewed, we will provide the applicable return instructions and return mailing address in writing.
Who pays for return shipping?
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method when returning an item.
Do you charge a restocking fee?
No. Yifengyu does not charge a restocking fee for eligible returns.
Do you offer exchanges?
We currently do not offer exchanges.
If you need another size, color, or product, you may return the eligible item according to our Return & Refund Policy and place a new order.
How long does a refund take?
Once your returned item has been received, inspected, and approved, the refund will be processed to the original payment method within 5 business days.
Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
Where should I send my return?
Please do not send any return before receiving written return instructions from our customer service team.
The correct return address will be provided after your return request has been reviewed.
Our U.S. business correspondence address and registered company address are not standard customer return addresses.
Business Information
Who operates Yifengyu?
Yifengyu is operated by Cixi Yifengyu E-commerce Co., Ltd.
Registered Address
Longshe Village, Kuangyan Town
Cixi City, Zhejiang Province
China
Yifengyu currently provides online retail services to customers in the United States.
How can I contact Yifengyu?
Email: service@yifengyu.shop
Phone: +1 213-720-2518
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM Pacific Time
What is your U.S. business correspondence address?
10866 Washington Blvd.
Culver City, CA 90232
United States
This address is provided for business correspondence purposes only.
It is not a retail store, customer-facing office, warehouse, fulfillment center, manufacturing facility, or standard customer return address.
Store Policies
Where can I find your complete policies?
Our complete store policies are available through the footer of yifengyu.shop, including:
Shipping Policy
Return & Refund Policy
Privacy Policy
Terms of Service
About Us
Contact
If any information on this FAQ page is summarized, the applicable full policy page provides the complete terms and conditions.