Shipping policy

Last updated: July 28, 2026

Thank you for shopping with Yifengyu.

This Shipping Policy explains our shipping destinations, order processing times, estimated delivery times, shipping charges, tracking, and delivery support.

This policy applies to orders placed through the official Yifengyu website.

1. Shipping Area

Yifengyu currently accepts orders for delivery within the United States only.

We do not currently ship to destinations outside the United States.

Customers must provide a complete and valid U.S. delivery address during checkout.

2. Shipping Origin

Orders are shipped from inventory located in the United States.

Our U.S. business correspondence address is not a warehouse, fulfillment center, retail store, or return facility.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays normally begin processing on the next business day.

Processing may take longer during promotional periods, holidays, high-order-volume periods, or unexpected operational disruptions.

4. Estimated Delivery Time

After an order has shipped, the estimated transit time is:

5–10 business days

The total estimated delivery time, including processing and transit, is:

6–13 business days

These timeframes are estimates and are not guaranteed. Delivery may be affected by:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete addresses
  • Delivery access restrictions
  • Local service disruptions
  • Other circumstances outside our reasonable control

5. Shipping Charges

Yifengyu currently offers the following shipping rates for eligible U.S. orders:

Orders of $120 or More

Free standard shipping

Orders Below $120

$20 flat standard shipping fee

The applicable shipping charge will be displayed at checkout before payment is completed.

The order value used to determine free-shipping eligibility is calculated after discounts and before applicable taxes, unless otherwise displayed at checkout.

6. Order Confirmation

After placing an order, customers should receive an order confirmation email.

Please review:

  • Customer name
  • Shipping address
  • Email address
  • Telephone number
  • Products
  • Sizes and colors
  • Quantities
  • Order total

Report incorrect information as soon as possible:

Email: service@yifengyu.shop
Phone: (+1) 424-372-7996

We cannot guarantee that an address or order can be changed after processing has started.

7. Shipment Confirmation and Tracking

When an order ships, we will normally send a shipment confirmation email with tracking information.

Tracking may take additional time to become active after the shipping confirmation is issued.

Carrier tracking updates may occasionally be delayed or incomplete.

8. Address Responsibility

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full recipient name
  • Street address
  • Apartment, suite, or unit number where applicable
  • City
  • State
  • ZIP code
  • Valid telephone number
  • Valid email address

Yifengyu is not responsible for delays or failed delivery caused by incorrect or incomplete customer-provided information.

Additional delivery, return-to-sender, or reshipping charges caused by an address error may be the customer’s responsibility.

9. Delayed, Lost, or Undelivered Packages

Please contact us when:

  • Tracking has not updated for an extended period
  • The package is significantly delayed
  • The carrier reports the package as lost
  • The package is marked as delivered but cannot be found
  • The package is returned as undeliverable

Contact:

Email: service@yifengyu.shop
Phone: (+1) 424-372-7996

Please provide:

  • Order number
  • Customer name
  • Delivery address
  • Tracking number
  • Description of the issue

Before reporting a missing package, please check the delivery area, mailbox, household members, neighbors, building reception, and carrier tracking page.

We will make reasonable efforts to review the issue and communicate with the carrier. A replacement or refund is not automatically issued solely because tracking shows “delivered”; the circumstances may need to be reviewed first.

10. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact us as soon as possible and preferably within 7 days after delivery.

Please provide:

  • Order number
  • Description of the problem
  • Clear photographs of the item
  • Photographs of the packaging where relevant
  • Photograph of the shipping label where relevant

Eligible requests will be handled according to our Return & Refund Policy.

11. Order Cancellations

To request a cancellation, contact us as soon as possible:

Email: service@yifengyu.shop
Phone: (+1) 424-372-7996

We will make reasonable efforts to cancel the order before fulfillment begins.

Cancellation is not guaranteed. An order that has already been processed or shipped normally cannot be canceled. After delivery, an eligible return may be requested under our Return & Refund Policy.

12. Multiple Shipments

Some orders may be delivered in more than one package.

Packages from the same order may:

  • Have separate tracking numbers
  • Arrive on different dates
  • Be handled by different carriers

Please review all shipment confirmation emails before reporting a missing item.

13. Refused or Unclaimed Packages

A refused or unclaimed package may be returned to the sender.

Any eligible refund will be reviewed after the returned package has been received and inspected.

Original shipping charges and additional carrier charges may be deducted from the refund when the return was caused by refusal, failure to collect the package, or incorrect customer-provided information.

14. Returns

Returns are handled separately under our Return & Refund Policy.

Please contact customer service before sending any product back. Approved return instructions and the correct return address will be provided after the request has been reviewed.

Do not send returns to:

  • The U.S. business correspondence address
  • The company registered address
  • The associated factory address
  • An address printed on the original package

unless our customer service team specifically authorizes the address in writing.

15. Contact and Business Information

Brand: Yifengyu
Legal Company Name: Cixi Yifengyu E-commerce Co., Ltd.
Email: service@yifengyu.shop
Phone: (+1) 424-372-7996

Customer Support Hours

Monday–Friday
9:00 AM–6:00 PM Pacific Time

U.S. Business Correspondence Address

10866 Washington Blvd.
Culver City, CA 90232
United States

This address is used for business correspondence and commercial mail receiving only. It is not our office, retail store, warehouse, fulfillment center, or return facility.

Company Registered Address

Longshe Village, Kuangyan Town
Cixi City, Zhejiang Province
China

This is the registered address of the legal business entity. It is not a customer return facility.