Refund policy
Last updated: July 28, 2026
Thank you for shopping with Yifengyu.
We want customers to understand our return and refund process before placing an order. This Return & Refund Policy applies to eligible purchases made through the official Yifengyu website and delivered within the United States.
Please read this policy carefully before completing your purchase.
1. Return Policy Summary
- Return window: 30 days after delivery
- Return method: By mail only
- Return outcome: Refund to the original payment method
- Exchanges: Direct exchanges are not currently offered
- Restocking fee: No restocking fee
- Non-defective return shipping: Paid by the customer
- Defective, damaged, or incorrect-item return shipping: Paid by Yifengyu after the claim is approved
- Market covered by this policy: United States only
The return period begins on the date the carrier marks the order as delivered.
2. Return Eligibility
We accept eligible returns for both defective and non-defective products.
A return may be accepted when all of the following conditions are met:
- The return request is submitted within 30 days after delivery.
- The product is unworn, unused, unwashed, unaltered, and in resalable condition.
- The product does not contain stains, odors, makeup, deodorant marks, pet hair, or other signs of use.
- Original tags, labels, packaging, and included accessories are returned when applicable.
- Valid proof of purchase is provided, such as an order number or order confirmation email.
- The customer follows the return instructions provided by our customer service team.
- The product is mailed to the authorized return address provided for the approved return.
Trying on an apparel item for size or fit is permitted, provided the item remains clean, unworn beyond the fitting, unwashed, undamaged, and otherwise eligible under this policy.
Returned items that do not meet the eligibility requirements may be denied or may be returned to the customer.
3. Non-Returnable Items
The following items are not eligible for return:
- Products that have been worn, washed, altered, repaired, damaged, or used
- Products with stains, odors, makeup marks, deodorant marks, pet hair, or visible signs of wear
- Products missing original tags, labels, packaging, or included accessories when applicable
- Products damaged after delivery because of misuse, improper washing, improper storage, or failure to follow care instructions
- Gift cards
- Items clearly marked as “Final Sale” or “Non-Returnable” on the product page before purchase
- Items mailed to an unauthorized address
- Items for which the customer cannot provide valid proof of purchase
A product will not be treated as final sale unless the restriction is clearly disclosed on the product page before the order is placed.
4. Return Window
Customers must contact us and submit a return request within 30 calendar days after the order is delivered.
The delivery date shown by the shipping carrier will normally be used to determine the beginning of the return period.
Return requests submitted after the 30-day return window may be denied.
After a return is approved, the product must be mailed within the timeframe stated in the return instructions. Failure to mail the return within that timeframe may cause the authorization to expire.
5. How to Request a Return
Please contact our customer service team before mailing any product.
Email: service@yifengyu.shop
Phone: (+1) 424-372-7996
Please include the following information:
- Order number
- Customer name used for the order
- Email address used for the order
- Product being returned
- Reason for the return
- Requested resolution
- Clear photos if the item is defective, damaged, incorrect, or different from the item ordered
After reviewing the request, we will confirm whether the return is eligible and provide:
- Return authorization
- The correct return address
- Mailing instructions
- Packaging requirements
- Information about return shipping costs
- Any other instructions required to process the return
Do not mail the product until you receive return instructions from our customer service team.
6. Return Method
Returns are accepted by mail only.
We do not currently accept:
- In-person store returns
- Returns delivered to the U.S. correspondence address
- Returns delivered to the company registered address
- Returns delivered to the associated factory
- Returns sent to an address printed on the original parcel without written authorization
The authorized return location may vary depending on the product, fulfillment location, and reason for return.
A tracking number should be retained until the return has been completed. Yifengyu is not responsible for a customer-paid return package that is lost before reaching the authorized return location.
7. Return Shipping Costs
Non-defective returns
For returns caused by:
- Change of mind
- Ordering the wrong size
- Fit preference
- Color preference
- Ordering the wrong product
- No longer wanting the item
- Other reasons not caused by Yifengyu
the customer is responsible for arranging and paying the return shipping cost.
We do not charge a restocking fee.
Original shipping charges are not refundable for non-defective returns.
Defective, damaged, or incorrect products
When a product is confirmed to be defective, damaged before delivery, or incorrect because of our error, Yifengyu will provide an appropriate resolution.
Depending on the circumstances, this may include:
- A prepaid return label
- Return shipping reimbursement
- A replacement
- A full refund
- Another reasonable resolution agreed with the customer
Customers should not purchase return postage for an approved defective-item claim unless instructed by our customer service team.
8. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, or different from the item ordered, contact us as soon as possible and preferably within 7 days after delivery.
Submitting the issue promptly helps us review the condition of the product and shipping package. Eligible claims must still be submitted within the applicable 30-day return period.
Please provide:
- Order number
- Description of the issue
- Clear photos of the entire product
- Close-up photos showing the defect or damage
- Photos of the shipping package and label when shipping damage is involved
- A photo showing the incorrect item, color, or size when applicable
We will review the submitted information before providing a resolution.
Minor variations that are reasonably disclosed on the product page, including slight color differences caused by lighting or screen settings and small measurement differences caused by manual measurement, are not automatically considered product defects.
9. Refunds
After the returned product is delivered to the authorized return location, it will be inspected.
We will notify the customer by email whether the refund has been approved or denied.
An approved refund will be issued to the original payment method. We do not normally issue refunds to a different card, bank account, or payment method.
Approved refunds are generally processed within 5 business days after the returned item has been received and inspected.
After we issue the refund, the customer’s bank, card issuer, or payment provider may require additional time to display the funds in the account.
The refund amount may include:
For an eligible non-defective return
- The purchase price of the approved returned product
- Applicable taxes associated with that product
The following are not normally refunded:
- Original shipping charges
- Customer-paid return shipping costs
- Optional expedited shipping charges
For a confirmed defective, damaged, or incorrect item caused by our error
The refund may include:
- The purchase price of the affected product
- Applicable taxes
- Original standard shipping charges associated with the affected order, when applicable
- Approved return shipping costs
10. Partial Refunds or Refund Denial
A refund may be reduced or denied when:
- The returned item shows signs of wear, washing, use, alteration, or damage
- The item is missing tags, labels, packaging, parts, or accessories
- The product returned is different from the product authorized
- The item was damaged because it was packed improperly for return
- The return was mailed after the authorization expired
- The product does not meet the eligibility requirements in this policy
We will explain the reason by email if a refund is reduced or denied.
We do not charge a standard restocking fee.
11. Exchanges
We do not currently offer direct exchanges.
To obtain another size, color, or product:
- Submit a return request for the original item.
- Complete the approved return process.
- Place a new order through the Yifengyu website.
The availability and price of the replacement item cannot be guaranteed while the original return is being processed.
12. Order Cancellation
To request an order cancellation, contact us as soon as possible.
Email: service@yifengyu.shop
Phone: (+1) 424-372-7996
Please provide your order number and the email address used for the order.
We will make reasonable efforts to cancel the order before fulfillment begins. However, cancellation is not guaranteed.
An order cannot normally be canceled after it has been processed, packed, transferred to the fulfillment provider, or shipped.
If the order can no longer be canceled, the customer may request an eligible return after delivery under this policy.
13. Refused and Undeliverable Packages
Customers are responsible for entering a complete and accurate shipping address during checkout.
Packages that are refused, unclaimed, or returned because of an incorrect or incomplete customer-provided address may be treated as non-defective returns.
Applicable original shipping charges, return-to-sender charges, or reshipping costs may be deducted from the refund when the delivery problem was not caused by Yifengyu.
Please contact us before refusing a package so we can provide appropriate instructions.
14. Return Address Notice
Every return must be reviewed and approved before it is mailed.
The authorized return address will be provided by email after the return request is approved.
The following addresses are not authorized return addresses:
U.S. Business Correspondence Address
10866 Washington Blvd.
Culver City, CA 90232
United States
This is a commercial mail receiving and business correspondence address only. It is not an office, retail store, warehouse, fulfillment center, or return facility.
Company Registered Address
Cixi Yifengyu E-commerce Co., Ltd.
Longshe Village, Kuangyan Town
Cixi City, Zhejiang Province
China
This is the registered address of the legal business entity. It is not a customer return facility.
Associated Factory Address
Cixi Chuxin Garment Factory (Individual Business)
2nd Floor, Building 1
No. 2 Qiaoshang Hedong
Pengqiao Village, Henghe Town
Cixi City, Zhejiang Province
China
This is an associated production facility and is not a customer return facility.
Do not mail returns to any of these addresses or to an address printed on the original parcel unless our customer service team specifically authorizes that address in writing.
Sending a product to an unauthorized address may delay or prevent the return from being identified and processed.
15. Business and Contact Information
Brand: Yifengyu
Legal Company Name: Cixi Yifengyu E-commerce Co., Ltd.
Chinese Company Name: 慈溪市易枫宇电子商务有限公司
Email: service@yifengyu.shop
Phone: (+1) 424-372-7996
Customer Support Hours
Monday–Friday
9:00 AM–6:00 PM Pacific Time
Messages received outside normal customer support hours will be reviewed on the next business day.
U.S. Business Correspondence Address
10866 Washington Blvd.
Culver City, CA 90232
United States
This address is used only for business correspondence and commercial mail receiving. It is not an office, warehouse, fulfillment center, or return facility.
Company Registered Address
Longshe Village, Kuangyan Town
Cixi City, Zhejiang Province
China
Service Area
Yifengyu currently accepts and ships orders to customers in the United States only.
Orders are shipped from inventory located in the United States, as described in our Shipping Policy.