Thank you for visiting Yifengyu.
Yifengyu is operated by Cixi Yifengyu E-commerce Co., Ltd. and currently provides online retail services to customers in the United States.
If you have questions about a product, sizing, an existing order, shipping, returns, or other customer service matters, please contact us using the information below.
Customer Service
Email: service@yifengyu.shop
Phone: +1 213-720-2518
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM Pacific Time
Messages received outside our normal customer service hours will be reviewed during the next available service period.
What We Can Help With
Our customer service team can assist with:
- Product information
- Size and fit questions
- Order status
- Shipping questions
- Order changes or cancellations when available
- Return instructions
- Refund-related questions
- Damaged, defective, or incorrect items
- General customer service inquiries
When contacting us about an existing order, please include your order number and the email address used to place the order so we can locate your order more efficiently.
U.S. Business Correspondence Address
Yifengyu
10866 Washington Blvd.
Culver City, CA 90232
United States
This address is provided as a U.S. business correspondence address.
For clarity, this location is not a retail store, customer-facing office, warehouse, fulfillment center, manufacturing facility, or standard return address.
Please do not send merchandise or returns to this address unless our customer service team has specifically provided written instructions directing you to do so.
Operating Company
Cixi Yifengyu E-commerce Co., Ltd.
Registered Address:
Longshe Village, Kuangyan Town
Cixi City, Zhejiang Province
China
Cixi Yifengyu E-commerce Co., Ltd. is the operating company responsible for the Yifengyu online store, including online retail operations, product information, customer service coordination, and order support.
The registered company address is provided for business identification purposes and is not a customer return address.
Returns
If you need to request a return, please contact our customer service team before sending any merchandise.
After your return request is reviewed, we will provide the applicable return instructions for your order in writing.
Please do not send returns to:
- Our U.S. business correspondence address
- Our company registered address
- Any production location
unless that specific address has been confirmed in writing by our customer service team for your return.
For return eligibility, return timeframes, return costs, refund processing, and other applicable conditions, please review our Refund Policy before requesting a return.
Shipping and Order Questions
Yifengyu currently serves customers in the United States only.
For information about available shipping methods, estimated delivery timeframes, shipping costs, and other delivery conditions, please refer to our Shipping Policy.
If you have a question about a specific shipment, contact us with your order number so our customer service team can assist you.
